FAQ
Find answers to our most frequently asked questions.
General Questions
When will my order be processed?
All orders are processed within 1–3 business days. Orders are not processed or delivered on weekends or holidays.
How do I place an order?
We accept payments via VISA, Mastercard, American Express, Google Pay, Maestro, Shop Pay, Union Pay, Apple Pay, and PayPal.
Can I modify or cancel my order?
Once your payment is completed, you'll receive an automated email confirming your order. Please keep this email until your package arrives. If you don’t see it in your inbox, check your spam or junk folder. Contact us
How can I track my shipment?
After your order is shipped, you will receive a shipment confirmation email within 24-48 hours. This email will include a tracking number so you can monitor your package's progress.
Customer Support
Can I contact customer service outside of business hours?
If you contact us outside of these hours, we’ll respond as soon as we’re available during the next business day.
What are your customer service hours?
Our customer support is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT).
Can I speak to a live agent?
Currently, our customer service is available via email only. While we don’t offer live phone support, our team is dedicated to providing prompt and helpful responses to all email inquiries.
